Terms & Conditions
UPDATED 05.06.2025

These Terms & Conditions protect the rights of the Caravan Owner, Agent, and Guests.

By proceeding with your booking and making payment, you agree to these Terms in full.

This agreement is legally binding and enforceable.

Before Your Holiday

Travel Insurance – Strongly advised to protect against cancellations, illness, or delays.
Selling or Transferring Your Booking – Not permitted. Only named guests may stay.
Cancellations by the Guest – Notify us ASAP. Refunds are not guaranteed and depend on rebooking or insurance.

Prohibited Items

BB Guns/Firearm Replicas- These items are not prohibited on site or in the caravan, if any are found you may be evicted from site with no refund and may face criminal charges.
Slime- This is not allowed in or around the caravan, any damaged caused by this could result in your deposit being affected.
Drugs Or Drug Paraphernalia- This is not allowed in the caravan or around the park, if found using drugs you WILL be evicted from the site and police could be notified.
E-Scooters/Hoverboards- These are not permitted on site.

Arrival

Arrival Time – Do not arrive before your check-in time to allow for cleaning.
Check the Caravan – Report any issues on arrival to avoid liability.

During Your Stay

Cleanliness & Security – Keep the caravan clean and secure throughout your stay.
Fair Use of Utilities – Excessive gas/electricity use may result in charges.
Damage Risks & Rules – No stilettos, bird feeding, or banned items like BB guns or clay.
Eviction Without Compensation – Applies to rule breaches like unauthorised pets or noise.
Contact During Stay – Notify the owner of issues, damage, or COVID-19 symptoms.

End of Your Stay

Clean & Tidy Condition – Leave the caravan as you found it. Cleaning costs may apply.
Departure Time – Late departures will result in a fine and inconvenience to others.
Early Departures – No refund if you leave early unless due to caravan issues.
Damage or Theft – Missing/damaged items or mess may result in deposit loss or legal action.

Index of Topics Covered

A) The Caravan Owner – Owner’s responsibilities and refund handling.
B) The Booking Agent – Agent’s limited role and withdrawal policy.
C) The Guests – Group leader is responsible for guest behaviour and rule compliance.
D) Booking Restrictions – Age limits, pet policy, and guest caps explained.
E) Bookings – Deadlines for deposit and final payments.
F) Deposit – Non-refundable unless owner cancels. Returned if no damage or rule breaks.
G) Rental Charges – Full payment required Six weeks before arrival.
H) Payment Methods – Cash, bank transfer, PayPal, or postal order accepted.
I) Cancellations – Loss of payments if guest cancels. Partial refunds only if rebooked.
J) Arrival & Departure – Follow check-in/out times and return keys or charges apply.
K) Condition & Contents – No smoking, pets by approval only, secure caravan when out.
L) Equipment Use – Use safely and fairly. Report faults immediately.
M) Behaviour – Respect neighbours, supervise children, and no excessive drinking.
N) Vehicles – Park at your own risk. No EV charging from caravan supply.
O) Damage or Loss – Report any damage immediately. Costs may exceed deposit.
P) Problems with Accommodation – Allow owner to fix issues. Avoid posting public complaints.
Q) Early Departure – No refund unless owner fails to deliver agreed holiday.
R) Public Liability Insurance – Only named guests are covered. Changes must be approved.
S) Private Insurance – Home or travel insurance is highly recommended.
T) Eviction – Breaches like smoking, damage or pets without permission lead to eviction.
U) Caravan Site Rules – Obey site rules. Owner not liable for park services or changes.
V) Disputes & Harassment – No harassment or repeated contact. Use formal resolution channels.
W) Blacklisting – Breach of rules may result in denial of future bookings.
X) Entertainment Passes – Not included unless stated. Purchase separately if needed.
Y) COVID-19 Guidance – Report symptoms, do not isolate on site, partial refunds at owner's discretion.
Z) Events Beyond Our Control- government lockdown, natural disaster, flooding, or other extreme or unforeseen event

Key Clauses (A–Z)

A) The Caravan Owner
The owner is responsible for providing the caravan in the condition advertised and making sure it's clean, safe, and ready for use. If a serious issue arises that they could have prevented, they may be required to offer a refund or compensation.
B) The Booking Agent
The agent helps arrange your booking but isn’t responsible for the caravan’s condition. For example, if the caravan’s oven doesn’t work, the agent isn’t at fault unless they misled you.
C) The Guests
The lead guest is responsible for all group members. If someone causes damage or breaks rules, the lead guest will be held accountable — including for deposit deductions or fines.
D) Booking Restrictions
Some types of bookings are restricted — for example, no large same-sex groups unless agreed in advance. Pets are only allowed if pre-approved and paid for. All overnight guests must be named in the booking.
E) Bookings
You must pay the deposit within 7 days to secure your booking. The remaining balance is due 4 weeks before your holiday. Bookings may be cancelled without refund if payments are missed.
F) Deposit
The deposit is separate from the holiday price and held as security. If the caravan is left messy, damaged, or rules are broken (like leaving late), some or all of the deposit may be kept.
G) Rental Charge
The full holiday payment must be made at least 6 weeks before your arrival. If you’re booking late (within 6 weeks), full payment is due immediately.
H) Accepted Payment Methods
You can usually pay by bank transfer, PayPal, cheque, or postal order. Always include your name or reference with the payment so it’s matched to your booking.
I) Cancellation
If you cancel, your payments are non-refundable. However, if your dates can be rebooked, a partial refund may be offered at the owner’s discretion. If the owner cancels, you’ll receive a full refund.
J) Arrival and Departure
Don’t arrive early or leave late. Early arrivals will be denied entry, and late departures may result in deposit deductions or fines. You’ll also be charged for lost keys.
K) The Condition and Contents of the Caravan
No smoking, illegal drugs, or candles inside. Don’t remove anything from the caravan, and keep it secure when you’re out. If pets are allowed, clean up after them.
L) Use of Equipment in the Caravan
Use everything safely and responsibly. If you’re unsure how something works (e.g. the heating or oven), ask for help. Overuse of gas/electric may result in extra charges. Report anything broken immediately.
M) Behaviour
Please be respectful to neighbours and park guests. Don’t play loud music, shout, or allow children to run wild. Drunken or aggressive behaviour may lead to eviction without refund.
N) Vehicles
You park at your own risk. Don’t charge electric vehicles from the caravan power supply, as this may trip the electricity and result in fines or extra charges.
O) Damage to/Loss of Property
Report any accidents or damage straight away. Small items may be replaced like-for-like, but large damages will be charged and could lead to loss of your deposit or legal action.
P) Problems with Your Accommodation
Let the owner know right away if something’s wrong. They must be given the chance to fix it. Don’t post complaints publicly (e.g. Facebook) before trying to resolve things, as this could be seen as defamation.
Q) Early Departure
If you leave early by choice, no refund will be given. If you leave because something is genuinely wrong and the owner can’t fix it, then partial compensation may be considered.
R) Public Liability Insurance
Only people listed on your booking are covered by insurance. If you let others stay without approval, any claims may be invalid.
S) Private Insurance
The caravan’s insurance won’t cover your personal belongings, cancellations, or travel delays. Holiday insurance is strongly recommended.
T) Eviction from the Caravan
You may be asked to leave immediately without refund if you smoke inside, allow unauthorised guests or pets, cause damage, or breach any key rule.
U) The Caravan Site
The owner is not responsible for facilities provided by the park (e.g. swimming pool, electricity supply). If the site closes a facility or has issues, the owner is not liable.
V) Disputes and Harassment
If there's a disagreement, contact the owner calmly to resolve it. Repeated or aggressive messages, threats of legal action, or abusive behaviour will not be tolerated.
W) Blacklisting
If you break rules, cause damage, or are repeatedly difficult to deal with, you may be blacklisted from booking with the owner or other local owners in future.
X) Entertainment Passes
Site passes are not included unless stated. If needed, you must buy them directly from the park. Always check in advance.
Y) Coronavirus (COVID-19)
If anyone in your group shows symptoms, you must return home immediately and inform the owner. The caravan cannot be used for isolation. A refund may be offered at the owner’s discretion.
Z) Events Beyond Our Control

In the event of something beyond the control of the Agent, Owner, or Guest — such as a government lockdown, natural disaster, flooding, or other extreme or unforeseen event the holiday may be cancelled or postponed.

In such cases:

A partial refund may be offered, depending on the timing and severity of the disruption.
Guests may also be offered the option to reschedule their holiday to a different date, subject to availability.